Superga Customer Care logo
Superga Customer Care logo

All collections

All collections


How do I contact your Superga customer services?

If you have a query in regards to your order please email [email protected]  If you do not receive a reply from us please check your junk mail. If we have managed to slip into your junk inbox please click "Mark as safe" and our emails will then ap

What is Superga's Returns policy?

If you are not satisfied with your order, please visit  and complete the online returns request form. Or, alternatively, any items purchased on our site can be returned to one of our Superga London stores.

How will I know you have received my Superga order?

As soon as your order has completed we will receive a confirmation email acknowledging receipt of your order, if you ordered using PayPal please check the email address linked to your PayPal account for notifications, Please first check your spam fol

An item is missing from my Superga order?

Please contact us at [email protected] with your order number and details of the missing item, we will arrange for the missing item to be sent as soon as possible.Please do not contact us multiple times for the same enquiry - we do our best to get

What do I do if I receive a faulty item?

In the unlikely event that the item is sub standard, please email [email protected]  your order number, your name, details of the fault and if you require a refund or a replacement. We will then send you an email with further instructions. For refu

How quickly will my Superga order arrive?

All UK orders placed before 2pm Monday - Thursday, where the express delivery has been selected, are dispatched on the same day, but this can vary during our busiest periods and holidays, especially when we go into sale, bank holidays or when the off

My Superga order has not arrived what should I do?

If you have received a tracking number please use the tracking number on the relevant company website and see if you need to provide the carrier with additional information or rearrange delivery. If that still doesn't help or you haven't received you

Can I change my delivery address?

Once your order is confirmed we start preparing your order for dispatch, sadly at this point we are unable to change delivery addresses, you can however upload the Hermes app or DPD app https://www.d

Can my Superga order be delivered to a different address other than my billing address?

Once you have entered your billing address you will be given the option of an alternative delivery address, please ensure it is entered correctly as once the order is confirmed we will be unable to change it for you.

Can I cancel or amend my Superga order?

As soon as you receive your order confirmation, Unfortunately, this means we will be unable to make any changes or cancel your order as it’s already being processed with our warehouse. You’ll need to place another order or return any unwanted items b

How much do you charge for shipping?

All options are displayed at the checkout. For European and international orders delivery charges also apply. Shipping charges are dependent upon type of delivery service, weight and location. Once you have selected your purchases, delivery charges a

Will there be any additional Duties / Taxes payable on my order?

For orders getting delivered outside the EU VAT will be deducted accordingly at the checkout.  Customs & Import Duty Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countri

What payment methods do Superga accept?

We can only supply goods that are ordered through the website. All payments including all shipping, handling and packing fees must be made by either credit or debit card, Apple Pay, Google Pay, China Union, Amex, Alipay, or PayPal. Supe

Is it safe to use my credit / debit card online at Superga?

To help ensure that your shopping experience is safe, simple and secure, uses the industry standard Secure Socket Layer (SSL) technology. This encrypts and protects the critically sensitive details you send us over the internet includin

Is my personal information kept private?

All of your credit card details are strictly private and confidential. We acknowledge that we're bound by the General Data Protection Regulation and that we won't disclose these details to any third party. As a matter of good practice, we don't share

Are any of your shoes Vegan?

Yes we have a whole collection here - Superga Vegan – Love your planet, love your shoes. We are working hard towards a more eco-conscious and sustainable product offering to include certified vegan and organic collect

Code of conduct for sourcing and manufacturing

Our Code of Conduct (“Code of Conduct”) outlines the basic requirements concerning working conditions that must be satisfied by all Sourcing Centres (“Sourcing Centres”) appointed by Superga or its Affiliated Companies. Superga is highly committed th

How do I convert GBP Sterling into another currency?

All currency conversions can be performed free of charge here at XE

How do I wash my Superga's?

While we do not recommend washing your Superga shoes, you may be able to wash our Cotu styles. The best way to wash our Cotu shoes is in a pillow case, cool wash and powder detergent (not liquid), leave laces on so you don't lose the shape of the sho