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Superga Customer Care logo

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What do I do if I receive a faulty item?

In the unlikely event that the item is sub standard, please email [email protected].  your order number, your name, details of the fault and if you require a refund or a replacement. We will then send you an email with further instructions.

For refunds please allow 3-5 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card has expired) we we will email you for up to date information.

We'll pay the shipping charges for the return of faulty or incorrect goods. These charges will be refunded to the card the order was initially placed with.

Please do not contact us multiple times for the same enquiry - we do our best to get back to you within 72 hours, duplicate enquiries will only slow down this process. Thank you.

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