Please do not contact us multiple times for the same enquiry - we do our best to get back to you within 72 hours, duplicate enquiries will only slow down this process. Thank you.

Our phone operator hours are:
Monday-Friday 09:00 AM - 04:30 PM

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Superga Customer Care

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1em; font-family: &quot;helvetica neue&quot;, Helvetica, Arial, sans-serif; color: rgb(26, 26, 26); line-height: 20px; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have received a tracking number please&#xA0;use the tracking number on the relevant company website and see if you need&#xA0;to provide the carrier with additional information or rearrange delivery.<p style="box-sizing: border-box; margin: 0px 0px 1em; font-family: &quot;helvetica neue&quot;, Helvetica, Arial, sans-serif; color: rgb(26, 26, 26); line-height: 20px; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If that still doesn&apos;t help or you haven&apos;t received your order within 5 working days (10 days if international) then please email <a href="mailto:info@superga.co.uk" style="box-sizing: border-box; text-decoration: none; color: rgb(203, 0, 35); outline: 0px;">info@superga.co.uk</a>&#xA0; and we&apos;ll investigate and get back to you.<p style="box-sizing: border-box; margin: 0px; font-family: &quot;helvetica neue&quot;, Helvetica, Arial, sans-serif; color: rgb(26, 26, 26); line-height: 20px; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Very occasionally, packages do get lost in transit. If this happens&#xA0;we will keep you informed and resolve as quickly as possible. Please do not contact us multiple times for the same enquiry - we do our best to get back to you within 72 hours, duplicate enquiries will only slow down this process. Thank you.

If you have received a tracking number please use the tracking number on the relevant company website and see if you need to provide the carrier with additional information or rearrange delivery. If that still doesn't help or you haven't received you

My Superga order has not arrived what should I do?

How do I contact your Superga customer services?

What is Superga's Returns policy?

How will I know you have received my Superga order?

An item is missing from my Superga order?

What do I do if I receive a faulty item?

How quickly will my Superga order arrive?

Can I change my delivery address?

Can my Superga order be delivered to a different address other than my billing address?

Can I cancel or amend my Superga order?

How much do you charge for shipping?

Will there be any additional Duties / Taxes payable on my order?

What payment methods do Superga accept?

Is it safe to use my credit / debit card online at Superga?

Is my personal information kept private?

Are any of your shoes Vegan?

Code of conduct for sourcing and manufacturing

How do I convert GBP Sterling into another currency?

How do I wash my Superga's?

When is Black Friday 2022?

I purchased an item at full price which is now discounted in the Black Friday sale. Can I receive a refund for the difference?

I’m purchasing an item as a Christmas gift. Can it be returned after Christmas if it isn’t the right item?

I have a discount code. Can I apply this to items in the Black Friday sale?

If you run out of stock, can I still order at the Black Friday price?

What are your delivery times during Black Friday?

My Superga order has not arrived what should I do?Updated 2 years ago